Our people are our biggest asset. We pride ourselves in consistently providing superior customer service and we can only do that because of the passion and dedication of our team. GEI provides a welcoming work environment for all associates with competitive pay, benefits, growth opportunities and unlimited fountain drinks and coffee for associates.

Retail Careers

Our store teams are all about caring for our customers and providing them with an experience that they will seek out. For our store teams, it’s all about the customer. Customer Service is Graham Enterprise’s #1 priority.

Whether you are just starting your career and looking to get your foot in the door or an experienced leader who is looking to make a positive impact on the organization and grow, we have great opportunities available at our stores.

General Manager (GM)

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Key Responsibilities

Lead, develop and enhance the customer experience in our stores by fostering and maintaining a friendly positive attitude in all employees and drive store sales with hands on style leadership. Treat each customer as a guest in our stores.

Uphold the highest standards in store cleanliness and serviceability, execute in store site layouts, displays and in store stocking as well as plan-o-grams and retail processes to create an environment for an outstanding customer experience.

Demonstrate leadership, foster teamwork, show initiative and excitement for all store promotions and merchandising standards to facilitate sales growth in your store. Set the example for your store team.

Consistently adhere to walk the store compliance standards.

Enhance and maintain good positive communication with customers, district managers, your team of employees and vendors to enhance the performance and profitability of your store’s team and to continue to grow our customer base.

Identify and resolve site issues and problems in a timely and positive manner. Efficiently and accurately processes sales transactions using the POS register system and adheres to checkout standards.

Manages inventory shortage strategy, results, and concerns, and communicates policies and procedures to store population.

Maintains a low open position rate by pro-actively recruiting and hiring quality associates with strong customer service and operational skills.

Develops and retains direct reports, ensuring their readiness for increased responsibilities and providing a bench of internal talent who are upwardly mobile to fill critical positions.

Responsible for maintaining fair and accurate practices within the store including equitable hiring, scheduling, promotions and performance management.

Manages poor performance and terminations appropriately, in partnership with the Human Resource Manager, district manager and/or operations manager.

Perform any other duties that are assigned by management.

Skills/Qualifications

Proven leadership and performance with experience in a retail environment. Has a passion for customer service while utilizing exceptional people skills and have a desire to excel in everything you do.

 Previous experience in leading teams preferred.

 Basic knowledge of financial management and computer literacy in computer programs such as Microsoft Word, Outlook, and Excel. Ability to multi-task, run a cash register, process transactions, and run store equipment.

 Maintain a disciplined approach to managing, training and developing your store team in daily work duties and responsibilities. Uphold company standards in personal appearance, work ethic, store cleanliness and customer service.

 Ability to lift and carry 25 lbs.

 Ability to lift items, bend and work on your feet for during your work shifts.

 Have a can-do and team building attitude in everything you do while working at a GEI store.

*This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. This document describes the position currently available. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Customer Service Representative (CSR)

Job Description
Primary company representative to our customers in a goods and services oriented business.

Job Purpose
To deliver the highest levels of customer service by providing quality product and service information, resolve product and service related problems, drive sales to customers, promote and abide by the high standards of GEI, and maintain regulatory and company compliances while upholding the highest standards of safety.

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Key Responsibilities

Develop and enhance the customer experience in our stores by maintaining a friendly positive attitude and drive store sales with an out-going personality. Treat each customer as a guest in our stores.

Maintain the highest site standards as listed in the ‘walk the store list’ including store cleanliness, in store site layouts, displays and in store stocking as well as plan-o-grams and retail processes to create an environment for an outstanding customer experience.

Demonstrate initiative and excitement for all store promotions and merchandising standards to facilitate sales growth.

Sustain good positive communication with customers, managers, fellow employees and vendors to enhance the performance and profitability of your store’s team and to continue to grow our customer base.

Identify and resolve site issues and problems in a timely and positive manner. Efficiently and accurately processes sales transactions using the POS register system and adhere to company guidelines and policies at all times.

Be responsible and proactive in your shift duties and responsibilities, be timely in your work ethic, treat all customers, managers, and fellow employees with dignity and respect and maintain an honest, friendly and positive work environment for all.

Perform any other duties that are assigned by management.

Skills/Qualifications

Ability to be a leader and a team player. Have a passion for customer service, utilize exceptional people skills and have a desire to excel.

Previous retail experience preferred.

Ability to multi-task, run a cash register, process transactions, and run store equipment.

Maintain a disciplined approach to your daily work duties and maintain company standards in personal appearance, work ethic, store cleanliness and customer service.

Ability to lift and carry 25 lbs.

Ability to lift items, bend and work on your feet for during your work shifts.

Have a can-do and team building attitude in everything you do while working at a GEI store.

*This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. This document describes the position currently available. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Carwash Careers

Our carwash team is committed to consistently exceeding customer expectations by providing clean cars after each wash and service experience to ensure a best in class product. It’s all about creating a customer for a lifetime. Join the team that is winning and growing.

Carwash Attendant

Job Purpose
Carwash attendants are responsible for performing the daily operational practices of running the car wash facility. Attendants are to deliver the highest levels of customer service, resolve service related problems, drive sales, promote and abide by the high standards of GEI, and maintain regulatory and company compliances while upholding the highest standards of safety.

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Key Responsibilities

Always be ready to assist customers with menu options and payment. Maintain a friendly positive attitude and drive carwash sales with an out-going personality. Treat each customer as a guest.

Guide cars into the wash area with a focused, pleasant, and competent demeanor.

Perform visual inspections of the condition of each vehicle prior to sending it through the wash bay.

Perform visual inspections in the tunnel and back room to ensure all equipment and chemicals are functioning properly.

Be proficient with all policies and procedures and able to perform them on a daily basis as needed.

Perform regularly scheduled maintenance on all equipment to ensure it is kept in proper working order.

Maintain the highest standards in cleanliness. Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized.

Keep vacuums unclogged, hoses hung properly, and trash cans emptied.

Identify and resolve site issues and problems in a timely and positive manner.

Sustain good positive communication with customers, managers, fellow employees, and vendors to enhance the performance and profitability of your sites team and to continue to grow our customer base.

Be responsible and proactive in your shift duties and responsibilities, be timely in your work ethic, treat all customers, managers, and fellow employees with dignity and respect and maintain an honest, friendly and positive work environment for all.

Perform any other duties that are assigned by management.

Skills/Qualifications

Have a passion for customer service with exceptional people skills and have a desire to excel.

Maintain a disciplined approach to your daily work duties and maintain company standards in personal appearance, work ethic, carwash and facility cleanliness and customer service.

Ability to lift and carry 25 lbs.

Ability to lift items, bend and work on your feet for an 8 hour work shift.

Have a can-do and team building attitude in everything you do while working at a Graham Enterprise site.

*This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. This document describes the position currently available. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Maintenance Careers

Well-functioning sites and equipment are extremely important to achieve GEI’s vision of consistently providing an experience to our customer that they will seek out. Our Maintenance Teams are responsible to ensure that our facilities are maintained to the Graham Standard.

Job Purpose
Our Maintenance and Facilities teams are proactive and have a hands on approach to ensure that our stores are safe and well maintained at all times, equipment is fully functional and work relentlessly to ensure our employees, customers and stakeholders have great experience at our stores at all times.

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Key Responsibilities (not all inclusive)

Managing the upkeep of equipment and supplies to meet health and safety standards.

Inspecting buildings’ structures to determine the need for repairs or renovations.

Take initiative and lead role in scheduling repairs, renovation projects and safety inspection and manage contractor and vendor relationships.

Develop and implement a facility management program including preventative maintenance and life-cycle requirements.

Conduct and document regular facilities inspections.

Respond to facility and equipment alarms and system failures.

Provide prompt response to requests and issues from our stores.

Check completed work by contractors and vendors.

Generate and present regular reports and reviews of facility-related budgets, finances, contracts, compliance, expenditures and purchases.

*Specific key responsibilities may vary as per different job profiles.

We currently do not have any openings for our maintenance teams. However, GEI is continually looking for talent. To express your interest in joining the GEI team, inquire about general career opportunities OR to share your resume, please email us at jointheteam@grahamei.com. Should we have an opening in the future and we find your professional background to be a fit, our Human Resource Team will contact you.

Office & Business Support Careers

Our Corporate Office positions are committed to supporting the company’s Vision. They consistently take steps to make GEI successful and increase profitability. Whether you are in the Accounting, Finance, Marketing, IT or other key support functions, it’s all about contributing to provide a positive customer experience here at GEI.

Job Purpose
Our Office/Support positions includes a wide range of professionals from Accounting, Finance, Marketing, IT, Human Resources, Payroll and more. Our “We Care” culture empowers these professionals to be creative, innovative, results oriented and focused on providing strong support to our Operations and store team and ultimately providing the best service experience to our customers.

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Key Responsibilities

Compile data, prepare variety of reports and effectively communicate with the field/operations team.

Oversee auditing of store paperwork, including invoices and POS daily activity reports.

General Ledger Account analysis and reconciliations, including banks, item receive, coupons, etc.

Closely coordinate internal control objectives to further the mission, vision and objectives of GEI.

Ensuring that the company complies with all legal and regulatory requirements of financial and accounting processes.

Partner with the field leadership team to limit risks of loss due to any kind of error, fraud, or technology malfunction.

Partner with the key field leaders to identify and resolve site issues and problems in a timely and positive manner.

Proactively seek opportunities to correct issues, processes and improve overall performance and profitability at Graham Enterprise, Inc.

Actively participate in planning, education and execution of new company rollouts I.E. systems, technology, policies & procedures.

*Specific key responsibilities may vary as per different job profiles.

We currently do not have any openings for our Business support team. However, GEI is continually looking for talent. To express your interest in joining the GEI team, inquire about general career opportunities OR to share your resume, please email us at jointheteam@grahamei.com. Should we have an opening in the future and we find your professional background to be a fit, our Human Resource Team will contact you.

GEI is an Equal Opportunity Employer.

We’d love to hear from you. Get in touch with us.

Contact Us

Phone: (847) 837-0777
Fax: (847) 837-0778
E-mail: comment@grahamei.com

Address

Graham Enterprise, Inc.
750 Bunker Court
Suite 100
Vernon Hills, IL, 60061